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In response to concerns over Verizon's cuting-off e-mail service from Europe, which we reported on here, the world finally got a response yesterday.
It was pure nonsense. Totally non-responsive. PR cow-excrement. They changed the issue from cutting customers off from Europe to the anti-spam problem, pulled some standard boilerplate off a shelf, and they think we'll eat it.
Those who like to read such things should click below. All I'll say is they just don't get it. Or, as Alice Kehoe told Dave Farber's list, "Ah yes, a carefully formulated and rational plan of action ... right up there with, 'if I shut my eyes, Mama can't see me taking these chocolates.'"
Statement From Verizon Online Regarding Spam Filtering
Spam is out of control. Leading providers of spam protection tools, such as MX Logic Inc. and MessageLabs, report that some 80 to 90 percent of all e-mail today is spam.
This is a major problem for Internet users in multiple ways. Spam clogs our mailboxes daily to the point where it threatens viability of e-mail as a communications tool. It also routinely carries viruses, identity-theft scams, spyware, and other serious security threats.
As an ISP, Verizon Online is working hard to address these serious security threats on the Internet by closely monitoring our network for incoming and outgoing spam and by working cooperatively with others across the ISP industry on anti-spam initiatives.
These round-the-clock efforts include blocking spam and propagation of viruses from sources we identify using methods that are consistent with industry practices. This is a long-standing policy at Verizon Online.
When we identify sources of spam or viruses, we block them as narrowly as we can and, where possible, we work directly with whoever manages that source to notify them of the issue. We then continuously monitor the source and will lift the block as soon as we are satisfied the threat has been resolved. In many cases, this is resolved within two days; however, we will not remove a block as long as a serious threat remains.
The entire ISP industry is working to combat spam and other online security threats. Verizon Online is a member of various coalitions, including the Messaging Anti-Abuse Working Group, which comprises both large and small ISPs covering more than 100 million online subscribers. We have aggressively pursued spammers through legal action and taken a leading role in drafting legislation at the state and national levels. We also are working with domestic and international law-enforcement agencies to combat spam and other threats. In short, Verizon is committed to protecting its customers and its network from the serious security matters that threaten our use of the Internet everyday.
Any spam-blocking method will, inevitably, result in the blocking or delay of otherwise legitimate e-mail. This is yet another reason why spammers are harmful to the Internet community. If a Verizon Online customer believes he is not receiving legitimate e-mail, he should call our technical support desk for assistance and we will work to resolve the situation as quickly as possible. Our Verizon Online Web site also features an Internet security page with practical tips and tools that can help customers protect themselves from Internet threats. It can be found at http://broadbandbeat.verizon.net/safety_security.
Go back and read my comments to the original thread. Dana, your outrage would be more credible if you would tell us how long you've maintained a mail server for how many users. But from private e-mail on this, it sounds more like your stomping your feet and pounding your fists (and not dancing, BTW). Still, you have not dug into where and how the SPAM is filtered. That's the important issue here.
Verizon customers... the answer is pretty easy. Get a separate e-mail account. The "clue" here for everyone is to have one ISP to connect you to the Internet. Get an e-mail provider (hotmail, google, yahoo, .mac, etc.) for a permanent e-mail address so that it will survive ISP switches over the years.Permalink to Comment
That Verizon is a crappy ISP is not a big deal. That Verizon is one of only two broadband pipe providers for most their potential customers is. This means that you have to pay them to be your ISP whether you want them to be or not. What happens if they decide to not let you connect to hotmail and such? With things like P-Cube technology they could stop you from going to any specific internet address and when you complain tell you it is for your own good (anti-spam or the like). So what is your choice then, go to the cable company for more of the same? Yes this is somewhat paranoid thinking, but that doesn't make it wrong.Permalink to Comment
Jesse, in most areas of the US where you can get DSL from the local phone company, you can also get DSL from a myriad of thrid party resellers like Earthlink and DSL Extreme. Your monopoly implication is BS.Permalink to Comment
True Brad, but this will not be the case with FTTP/N.Permalink to Comment