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April 13, 2004
Where Do Gateways Come From?
Posted by Dana Blankenhorn
Bell Canada is now offering its ISP customers wireless gateways from Siemens, along with back-end software called Tango that diagnoses trouble and updates the firmware. (Image of the gateway from ZDNet Germany.)
As I wrote last week, this may be the best model for getting a gateway, because you also get a lot more.
But outside the U.S. phone companies have already surrendered to the retail model, writes ABI Research. And I have to ask why:
Do most people just hate their local phone company?
Are the services of the back-end software migrating to the device?
Are the gateways being chosen for carrier distribution just bad?
These are important questions. The fact is that an ISP can provide enormous value to a gateway owner. Remote diagnostics and remote updating are valuable. Parental controls are often valuable. Services like VPNs and QoS (for gaming and videoconferencing) are valuable. When the ISP controls the gateway, they're a lot easier to sell -- and the ISP has control of the customer.
But that's apparently not the way in which the market is proceeding.
That DSL-compatible gateways are available through retail channels makes the equipment - and the service provider - more attractive," says Vamsi Sistla, ABI Research's Director of Broadband, "In the same way that the TV tuner will be migrating to the TV itself and thus the retail space over the next several years, the same may prove true of the cable modem, as pressure mounts to migrate this functionality to consumer CPE as well. The cable companies need to decide if they are in the equipment business or the content business. The game here is going to be one of retail access and consumer choice."
The cable operators in the US would be wise to learn a lesson taught them by the satellite providers: retail is key. In fact, the satellite service providers have publicly stated that the adoption of a retail distribution strategy was critical to their success. So it begs the question: what are the cable companies afraid of?
What's behind all this, I think, is consumer acceptance of the "dumb pipe" theory of Internet services put forward by folks like David Weinberger. I do not disagree with this theory. I'm just surprised, once again, at the market's perspicacity.
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